Terms and Conditions

Unique Embroidery Limited is a company who specialise in supplying personalised garments. For this reason are terms and conditions are different to many other clothing companies. Please read the information below before placing an order for any item(s).

Delivery Policy

We aim to deliver all orders for blank or standard personalised garments within 7-10 days, but please allow 14 days before contacting us regarding non-delivery.  Expected delivery times for bespoke garments will be provided as soon as possible after the order has been received.

Cancellation Policy

To cancel an order you must do this with 24 hours of placing the order. Cancellations after this may be subject to an admin fee up to 20% of the order value.

Return and Refund Policy

We offer a 30 refund/exchange policy on non-personalised goods. If you require a refund/exchange then please return the goods to us in their original condition and packaging within 30 days. Any items received which are not in their in their original condition will not be eligible for a refund/exchange. Because the nature of personalised garments means they cannot be returned to stock, we are not able to accept the items back. Your statuory rights are not affected.

All items which are returned must be accompanied with a completed Returns/Exchange Form. In every dispatch we include a Returns/Exchange Form which contains all of the information we need to process your return.

In all instances, please contact us before returning any items to us.

If a refund is applicable to your order this will be done as soon as possible following the request, and in generally completed within 5 working days.

Privacy policy

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

From time to time, we may send you updates or offers from Unique Embroidery. You can opt out of these communications at any time by clicking the link in the email, or by emailing us.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable to cover admin costs involved in retrieving the information. If you would like a copy of the information held on you please write to Unique Embroidery, Unit 11, Beeston Court, Manor Park, Runcorn, Cheshire, WA7 1SS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.